Agentic Systems

Automation moves data. Agentic systems apply judgment to it. CORTEX agents are AI workers that watch your pipeline data around the clock, understand what “right” looks like, and take action when something is off — so your team handles decisions, not data entry.

Why automation alone is not enough

• Straight-through processing works until an exception appears — then a human has to investigate.
• Exceptions are where the time goes: mismatched volumes, stale tariffs, invoices that will not tie out.
• The reasoning to resolve them is repetitive but not quite mechanical.
• That is exactly the work AI agents are good at.

How CORTEX agents work

Each agent has a job, a set of guardrails, and a full audit trail. They operate across the CORTEX modules — Actualization, Pipeline Tariffs, Notices, Capacity Releases, and Invoices.

1. Monitor — agents continuously watch EBB data and the flow into your ETRM.
2. Reason — when something looks wrong, an agent diagnoses the likely cause using the surrounding data.
3. Act — routine fixes are applied automatically; anything material is proposed for approval.
4. Escalate — genuinely ambiguous cases are routed to the right person, with the agent’s findings attached.

Human in the loop, always

• Accountability — every agent action is logged and fully traceable.
• Controls — approval thresholds decide what an agent may do on its own versus what needs a human.
• Efficiency — agents clear the routine exceptions so your experts focus on the ones that matter.

What you get

• Around-the-clock monitoring and exception handling across every pipeline.
• Faster resolution with the reasoning shown, not hidden.
• Configurable guardrails so autonomy matches your risk appetite.
• The same SOC2-grade security, API delivery, and fast onboarding as the rest of CORTEX.